Shipping policy

Last Updated: July 2026

Thank you for shopping with OV LUXE. We are committed to preparing and delivering your order as quickly and carefully as possible.

Order Processing

Orders are processed Monday through Friday, excluding weekends and public holidays.

Please allow 2–5 business days for order processing before your package is shipped.

Customized, pre-order, or special-order wigs may require additional processing time. If this applies to your order, the estimated processing time will be stated on the product page or communicated to you after purchase.

Shipping Time

Once your order has been shipped, estimated delivery times are:

  • Canada: 2–7 business days
  • United States: 4–10 business days
  • International: 7–21 business days

Please note that delivery times are estimates and may vary depending on your location and the shipping carrier.

Shipping Confirmation

Once your order has been shipped, you will receive a shipping confirmation email with your tracking number, where available.

Customers are responsible for monitoring their shipment using the tracking information provided.

Incorrect Shipping Information

Please ensure your shipping address, email address, and phone number are correct before placing your order.

OV LUXE is not responsible for orders delayed, lost, or returned due to incorrect or incomplete shipping information provided by the customer.

If you notice an error, contact us immediately. While we will do our best to update your information, we cannot guarantee changes once an order has entered processing or has been shipped.

Lost or Delayed Packages

If your package is delayed, please first check the tracking information provided by the shipping carrier.

If you believe your package has been lost, contact us and we will assist you in opening an investigation with the carrier.

OV LUXE is not responsible for shipping delays caused by:

  • Weather conditions
  • Customs clearance
  • Carrier delays
  • Public holidays
  • Natural disasters
  • Other events beyond our reasonable control

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, you must contact us within 48 hours of delivery.

Please include:

  • Your order number
  • Clear photos and videos of the product
  • Photos of the packaging and shipping label
  • A brief explanation of the issue

After reviewing your claim, OV LUXE will determine the appropriate resolution, which may include a replacement, store credit, partial refund, or full refund where applicable.

Customs and Import Fees

For international orders, customers are responsible for any customs duties, import taxes, brokerage fees, or other charges required by their country.

These fees are not included in the product price or shipping cost.

Returned Packages

If a package is returned to OV LUXE because of an incorrect address, refusal of delivery, or failure to collect the package, the customer may be responsible for any additional shipping charges required to resend the order.

Contact Us

If you have any questions regarding shipping or your order, please contact us.

OV LUXE
Email: (Update later)