Terms of service

Last Updated: July 2026

Overview

Welcome to OV LUXE. These Terms of Service govern your use of our website, products and services. By visiting our website or purchasing from OV LUXE, you agree to be bound by these Terms.

If you do not agree with these Terms, please do not use our website or purchase our products.

1. Eligibility

By using this website, you confirm that you are at least the age of majority in your province, state or country of residence, or that you have permission from a parent or legal guardian where applicable.

You agree not to use our products or services for any unlawful or unauthorized purpose.

2. General Conditions

OV LUXE reserves the right to refuse service, cancel orders or limit purchases at our discretion.

You agree not to copy, reproduce, distribute, resell or exploit any part of our website, content, products or services without our written permission.

3. Product Information

We work hard to ensure that all product descriptions, images and prices are accurate.

However, colours may appear slightly different depending on your screen, lighting or device settings.

All product descriptions, pricing and availability may change without prior notice.

4. Pricing

Prices are displayed in the selected store currency.

OV LUXE reserves the right to change prices, discontinue products or modify promotions at any time without notice.

5. Orders

After placing an order, you will receive an order confirmation.

OV LUXE reserves the right to refuse, cancel or limit any order where fraud, pricing errors, unauthorized activity or inventory issues are suspected.

If payment has already been processed for a cancelled order, any approved refund will be returned to the original payment method.

6. Payment

We accept approved payment methods available during checkout.

By completing a purchase, you confirm that you are authorized to use the selected payment method.

If a payment cannot be completed or verified, your order may be delayed or cancelled.

7. Shipping

Processing and shipping times are estimates only.

OV LUXE is not responsible for delays caused by shipping carriers, customs authorities, weather conditions or other circumstances beyond our control.

Customers are responsible for providing accurate shipping information.

8. Returns and Refunds

Please review our Return and Refund Policy before making a purchase.

Due to hygiene reasons, wigs and hair products are generally final sale unless OV LUXE has made an error or the item arrives damaged or defective.

9. Intellectual Property

All website content, including photographs, logos, product descriptions, graphics, videos, designs and branding, belongs to OV LUXE or is used with permission.

No content may be copied, reproduced or used without written authorization.

10. Prohibited Use

You agree not to use this website to:

  • Break any law or regulation.
  • Commit fraud or provide false information.
  • Upload viruses or malicious software.
  • Interfere with the website's security or operation.
  • Violate the rights of OV LUXE or any third party.

Violation of these Terms may result in suspension or termination of access.

11. Limitation of Liability

OV LUXE provides this website and its products on an "as available" basis.

To the fullest extent permitted by law, OV LUXE is not liable for indirect, incidental, special or consequential damages arising from the use of our website or products.

Nothing in these Terms limits any rights that cannot legally be excluded under applicable consumer protection laws.

12. Third-Party Services

Our website may contain links to third-party websites or use third-party services, including Shopify and payment providers.

OV LUXE is not responsible for the content, privacy practices or policies of those third parties.

13. Privacy

Your personal information is handled in accordance with our Privacy Policy.

By using our website, you agree to the collection and use of your information as described in that policy.

14. Changes to These Terms

OV LUXE may update these Terms of Service at any time.

The latest version will always be posted on this page.

Continued use of our website after changes are published means you accept the updated Terms.

15. Governing Law

These Terms of Service are governed by the laws of the Province of Ontario and the applicable laws of Canada.

16. Contact Us

If you have any questions regarding these Terms of Service, please contact us.

OV LUXE